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Below is an overview of the procedures and details concerning returns and refunds at Comfort Sari-Sari Store Limited, trading as Spoon and Rice Sari-Sari Store with company number 14384453.
At Comfort Sari-Sari Store Limited, trading as Spoon and Rice Sari-Sari Store , we strive to ensure your utmost satisfaction with every purchase you make. We understand that sometimes circumstances may arise where you need to return a product or seek a refund. Please read our return and refund policy carefully to understand your rights and obligations.

  • You may return any non-frozen or non-perishable goods purchased from us within 5 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.

  • To initiate a return, please contact our team at 020 8124 3939 or email us at info@spoonandrice.com to facilitate Return Merchandise.
  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If the return is approved, a refund will be processed to the original method of payment within 5 days.

  • - Refunds are applicable to all goods except for frozen and perishable items.

  • Frozen and perishable items are not eligible for refunds due to their sensitive nature.

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
  • If the return is approved, a refund will be processed to the original method of payment within 5 days.

  • The refund amount will be the purchase price of the item minus any applicable fees, such as restocking fees, return shipping costs, or discounts

  • Certain items may not be eligible for refund, such as gift cards or clearance items. Please check the product description before purchasing.

  • If you have any questions about our return and refund policy, please contact us at 020 8124 3939 or email us at info@spoonandrice.com.
  • Our team is available to assist you and ensure your shopping experience with us is enjoyable and hassle-free.